Unofficial iBlue products Informations

Any iBlue product that is not purchased from our official web store or its contracted partners will be considered an unofficial product. Unofficial products will be permanently blocked after first…

Service status Informations

Status of iBlue Services Latest server update: now   Applications (iOS) – AVAILABLE Applications (Android) – AVAILABLE Product registration server API – ONLINE Key Sharing Server API (US) – ONLINE Key Sharing…

eBay fraud Informations

All iBlue Smart Gate and iBlue Immobilizer products sold on eBay are treated by our company as counterfeit.   iBlue Smart Gate products from unofficial sources have reappeared on eBay.…

Smart Gate wiring samples Informations

If you need installation assistance, please contact our technical advisory team 24 hours a day at info@iblue.eu or on the chat on our website. To send installation instructions, we will…

How Does It Work – iBlue Smart Gate Informations

The iBlue Smart Gate device enables you to easily and securely control electric gates and garage doors from your smartphone via a Bluetooth Smart connection. Furthermore, iBlue’s virtual key sharing…

Lost PUK / QR code card Troubleshooting

  For security reasons, the re-send of the lost PUK / QR code has been canceled. Before you have any support questions for an existing product, please review the unofficial…

iBlue Smart Gate device compatibility Informations

The iBlue Smart Gate device is compatible all kind of garage and gate opener systems (worldwide) what uses RF remote or PIN pad. No exceptions, compatible with all systems worldwide. You…

Apple Watch doesn’t sync installed key(s) Troubleshooting

Are you Apple Watch series 1 or series 2 user? You didn’t find installed keys on your Apple Watch? Please try the following steps: Press and hold the side button…

iBlue Smart Key application user flow Informations

How to install shared key on Android OS Sharing

Android OS security flaw Informations

Before you have any support questions for an existing product, please review the unofficial distributor list. The products sold by the listed companies are unofficial products, so their operation is…

How do I share a key with my friends and family? Sharing

Before you have any support questions for an existing product, please review the unofficial distributor list. The products sold by the listed companies are unofficial products, so their operation is…

How do I set up my iBlue Smart Gate device? (iOS) Setup

To set up your iBlue Smart Gate with your phone, you’ll need a device that has Bluetooth 4.0 support. Click here to check for compatibility. You can start the setup…

What settings can I change on my device? Features

You can change your device’s settings if you swipe left on your key and tap Settings. Important: Please check the meaning of each setting before taping, because it can cause…

How do I reset my Smart Gate device? Troubleshooting

Device reset is not required. How can I delete my master key? To delete your key, go to Settings and choose Delete Key. If you do this, the key will…

Adding the iOS Widget Features

You can operate and manage multiple Smart Gate devices through the drop down widget from your iOS device! This feature gives you the ability to operate your gates or doors…

My gate or door does not open! What should I do? Troubleshooting

First of all, make sure your phone’s Bluetooth is turned on. Remember to keep Bluetooth turned on at all times, since it will not cause any battery drainage or performance…

How does usage-logging work? Sharing

The Smart Key app on iOS allows you do see your shared keys usage logs by keys and persons. Enter the sharing page for a specific key and press “Show…

What type of keys can I share with others? Sharing

You can share three types of virtual keys with your friends and family. Unlimited access The unlimited access key is an exact duplicate of the master key. This means that…

I shared a key, but did not receive an email, even after a couple of minutes Troubleshooting

The email sent from the Smart Key app might take up to 10 minutes to arrive. Make sure you entered the email address correctly. To verify, go to the sharing…

I’ve sent a shared key to someone. What should they do next? Features

First, make sure that the iBlue Smart Key app is compatible and installed on your guest’s phone. Check for compatibility and download the app Next, open the email on your…

What are the master key and shared keys? Informations

Master key The master key is generated when you set up your device using your PUK code. For every device, there is only one master key, which is on your…

There is more than one search result. What should I do? Troubleshooting

During search, if the app finds more than one device that you have installed, the search results will be ordered by signal strength. This means that the first device you…

There are no search results. What should I do? Troubleshooting

For iOS 11 users: iOS 11 WiFi / Bluetooth connection bug If you couldn’t find your device using the app, then please follow these steps: Make sure the iBlue Smart Gate…

How do I install my iBlue Smart Gate device? Informations

Most residential garage door and door fittings are compatible with the iBlue Smart Gate, which works like a conventional wall push button (which you may have). Of course, installing the…

New to iBlue Smart Gate? Read this first! Setup

Welcome to the club! We’re glad to have you on board. There are a few things we want to be sure you know before you get going. The following links…

Learn more about Bluetooth Smart, which powers the iBlue Devices Informations

Bluetooth Low Energy, also known as Bluetooth 4.0, BLE and Bluetooth Smart, is used to communicate between your iBlue device and your phone. BLE is a short-range wireless signal. Many…

I was unable to scan the QR code. What should I do? Troubleshooting

Scratch off the cover Make sure you remove all of the cover from the QR code with a coin, without damaging it. Watch your shadow If you’ve turned on more…

What are the PUK code and PUK code card? Informations

Every iBlue Immobilizer and Smart Gate device is paired with a PUK code. This code allows you to set up the device on your phone and prevents others from connecting to…

What phones are compatible with iBlue and where can I download the app? Informations

We ask all iBlue product users to only request product support if the product was purchased from an official source. The invoice proving the purchase should be sent to us…

iBlue Smart Gate User Guide Informations

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Technical parameters of iBlue Smart Gate Informations

Supply voltage 8-35V DC, 6-24V AC Operating temperature range -40°C – +85°C Max. current consumption (@24V) 45 mA Number of switched output(s) 1 Output type unfused relay contact (NO) Max.…