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What phones are compatible with iBlue and where can I download the app?

We ask all iBlue product users to only request product support if the product was purchased from an official source. The invoice proving the purchase should be sent to us with every product support request. Without an invoice, we are unable to provide assistance. Without exception, we refuse product support for all products purchased on eBay / Amazon. These products are listed as unofficial products. If you ordered the product on eBay or Amazon, we recommend that you return it to the unauthorized seller of the product.
If you purchased your product more than 12 months ago, please update the product’s server license, otherwise we cannot ensure operation. Server license update here: https://iblue.eu/server-access-licenses/

List of companies selling iBlue products without reseller agreement

 

The companies listed are not affiliated with the owner of the iBlue products. If you have purchased an iBlue product from any of the above companies, please contact us at info@iblue.eu for support. Products from unofficial sources (Smart Gate / Immobilizer) will be blocked from March 1, 2021, so they may become inoperable.

 

The iBlue device is compatible with all phones that use the iOS 10.0.0 (or later), Android OS 4.4 (or later) operating system and Bluetooth® 4.0 wireless technology.

Important note: Bluetooth LE continuously switched on decreases only 3% of the total battery capacity of your phone.

Our apps are free to download. Please visit this page to download.

Required phones

iOS

  • iPhone 5s, 6, 6s, 7, 7s, 8, iPhone X(s – r), iPhone SE, iPhone 11 (Pro / Max), iPhone 12 (Pro / Max), iPhone 13 (Pro / Max), iPhone 14 (Pro / Max) – (iOS 10.0.0 – iOS 17 beta)
  • iPod Touch 5th gen or later
  • iPhone 4 – 5 and iOS 8-9 is not supported

Android

  • Android 4.4 or later, with Bluetooth 4.0 support

 

Our applications are limited in availability. If the iBlue application is not available in your country, please inquire here: support@iblue.eu

 

The following Android devices have known issues with the iBlue devices:

Devices OS Known Issues
Samsung Galaxy S4 Mini Android 4.4+ These devices may have instabilities with their Bluetooth Low Energy (BLE) implementation. To restore BLE functionality you may need to turn Bluetooth off and on, reboot the handset, or restart your tracker.
Lenovo A536 Android 4.4+ These devices may have instabilities with their Bluetooth Low Energy (BLE) implementation. To restore BLE functionality you may need to turn Bluetooth off and on, reboot the handset, or restart your tracker. Also, the Proximity Mode will not work with the Immobilizer device.
Various 4.3 or earlier iBlue requires a phone running Android 4.4+, so any 4.3 device is not compatible. If possible, try updating the software to 4.4.

Important note: iPads and other tablets are not officially supported at this time.

Please note that using the beta version of the mobile operating system might cause malfunction. Use always the latest public version of the operating system and also the iBlue applications.

Last Updated: 06/07/2023 Print

Still have questions?

If you can’t find an answer, email us at support@iblue.eu to open a new support ticket.

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