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Troubleshooting

Smart Gate wiring samples

If you need installation assistance, please contact our technical advisory team 24 hours a day at info@iblue.eu or on the chat on our website. To send installation instructions, we will…

Lost PUK / QR code card

In case of LOST PUK / QR code, please contact us at info@iblue.eu.

iBlue Smart Gate device compatibility

The iBlue Smart Gate device is compatible all kind of garage and gate opener systems (worldwide) what uses RF remote or PIN pad. No exceptions, compatible with all systems worldwide. You…

Apple Watch doesn’t sync installed key(s)

Are you Apple Watch series 1 or series 2 user? You didn’t find installed keys on your Apple Watch? Please try the following steps: Press and hold the side button…

How do I reset my Smart Gate device?

Device reset is not required. How can I delete my master key? To delete your key, go to Settings and choose Delete Key. If you do this, the key will…

My gate or door does not open! What should I do?

First of all, make sure your phone’s Bluetooth is turned on. Remember to keep Bluetooth turned on at all times, since it will not cause any battery drainage or performance…

I shared a key, but did not receive an email, even after a couple of minutes

The email sent from the Smart Key app might take up to 10 minutes to arrive. Make sure you entered the email address correctly. To verify, go to the sharing…

There is more than one search result. What should I do?

During search, if the app finds more than one device that you have installed, the search results will be ordered by signal strength. This means that the first device you…

There are no search results. What should I do?

For iOS 11 users: iOS 11 WiFi / Bluetooth connection bug If you couldn’t find your device using the app, then please follow these steps: Make sure the iBlue Smart Gate…

I was unable to scan the QR code. What should I do?

Scratch off the cover Make sure you remove all of the cover from the QR code with a coin, without damaging it. Watch your shadow If you’ve turned on more…

What phones are compatible with iBlue and where can I download the app?

We ask all iBlue product users to only request product support if the product was purchased from an official source. The invoice proving the purchase should be sent to us…