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Troubleshooting

Apple Watch doesn’t sync installed key(s)

Are you Apple Watch series 1 or series 2 user? You didn’t find installed keys on your Apple Watch? Please try the following steps: Press and hold the side button…

Master or shared key doesn’t respond (iOS)

When you have a master /shared key, but not connected to the device please do the following: Switch off then on the iPhone’s Bluetooth How To Turn On Bluetooth In…

Which Android devices have known issues with the iBlue devices?

Generally speaking, both iBlue device and app is compatible with Android 4.4 or later, with Bluetooth 4.0 support. The following Android devices have known issues with the iBlue devices: Devices OS Known…

How do I reset my Smart Gate device?

Device reset is not required. How can I delete my master key? To delete your key, go to Settings and choose Delete Key. If you do this, the key will…

My gate or door does not open! What should I do?

First of all, make sure your phone’s Bluetooth is turned on. Remember to keep Bluetooth turned on at all times, since it will not cause any battery drainage or performance…

I shared a key, but did not receive an email, even after a couple of minutes

The email sent from the Smart Key app might take up to 10 minutes to arrive. Make sure you entered the email address correctly. To verify, go to the sharing…

There is more than one search result. What should I do?

During search, if the app finds more than one device that you have installed, the search results will be ordered by signal strength. This means that the first device you…

There are no search results. What should I do?

If you couldn’t find your device using the app, then please follow these steps: Make sure the iBlue Smart Gate device is wired and powered up correctly. Make sure your…

I was unable to scan the QR code. What should I do?

Scratch off the cover Make sure you remove all of the cover from the QR code with a coin, without damaging it. Watch your shadow If you’ve turned on more…

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