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Troubleshooting

Bluetooth Not Working on iOS 11 on iPhone after update?

Please always use the latest Smart Key app release (3.0.16)   Update II: Apple released iOS 11.2, the second major update to the iOS 11 operating system available on the iPhone,…

Lost PUK / QR code card

What can you do if you lost the PUK / QR code card provided with the iBlue product? Visit this page: https://my.iblue.eu  Make a registration with the e-mail address given…

Which Android devices have known issues with the iBlue devices?

Generally speaking, both iBlue device and app is compatible with Android 4.4 or later, with Bluetooth 4.0 support. The following Android devices have known issues with the iBlue devices or apps: Devices…

I can’t start my vehicle. What should I do?

If you can’t start your vehicle with the app, then please follow these steps: Remove the key from the ignition. Wait a few seconds and try again. Remove the key…

I was unable to scan the QR code. What should I do?

Scratch off the cover Make sure you remove all of the cover from the QR code with a coin, without damaging it. Watch your shadow If you’ve turned on more…

There are no search results. What should I do?

If you couldn’t find your device using the app, then please follow these steps: Make sure the iBlue Immobilizer device is wired and powered up correctly. Remove the key from…

What if I forgot my PIN code?

If you don’t use Auto PIN or Proximity Unlock: Turn on your vehicle ignition (turn your key as far as you can without starting your engine). Start the iBlue Immobilizer…

My phone’s battery is dead. How can I start my car?

You have two options: Charge your phone with a car charger We recommend you to keep a backup charger in your vehicle. If you turn on your vehicle ignition (turn…

New to iBlue Immobilizer? Read this first!

Welcome to the club! We’re glad to have you on board. There are a few things we want to be sure you know before you get going. The following links…

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