Shipping
Can I have my order shipped to a P.O. Box?
We are unable to ship orders to P.O. Boxes. You can use a P.O. Box as your billing address, but must use a different shipping address for delivery.
What do I do if my tracking number doesn’t work?
It may take tracking information up to 24 hours to go live in the courier’s system from the time you receive your shipment notification email. If your tracking number has…
How do I know my shipping costs?
International customers outside EU: In addition to the shipping costs, you’ll also be responsible for paying the customary import fees – including duties, brokerage fees, and VATs – on your…
When can I expect delivery of my order?
Orders generally take 1 to 3 business days to arrive. Please note that orders submitted on the weekends and holidays will not ship until the next business day. International delivery…
When will I receive my tracking number?
Once your order has shipped it usually takes up to 24 hours for the tracking number to be available on our website and the fedex.com system. When your tracking number…
When will my order ship?
Orders for IN STOCK items placed before 12 PM Central Europe Time on a business day will be shipped the same day. All other orders will be shipped no later…
May I change the address for my order?
If your order has not yet shipped We will make every attempt to change or correct the shipping address for your order prior to shipping. However, because we ship very…
Still have questions?
If you can’t find an answer, email us at support@iblue.eu to open a new support ticket.